Shipping policy
Delivery
We aim to dispatch orders placed before 2:00 PM (CET) the same business day. Orders placed after 2:00 PM are typically shipped the following business day. Public holidays, illness, or other unforeseen circumstances may occasionally cause minor delays.
Items are delivered to the address you provide at checkout. If there's no room at the delivery point, your parcel will be redirected to the nearest pick-up point and you'll be notified. If any issues arise, contact our customer service team.
If your parcel arrives visibly damaged, we recommend refusing delivery — this makes the claims process faster and allows us to send a replacement sooner.
Denmark
All orders within Denmark are delivered via PostNord or GLS.
| PostNord | Price | Delivery time |
|---|---|---|
| Pickup point | 45 DKK | 1–3 business days |
| Home delivery | 59 DKK | 1–3 business days |
| GLS | Price | Delivery time |
|---|---|---|
| Pickup point | 45 DKK | 1–3 business days |
| Home delivery | 59 DKK | 1–3 business days |
| Business delivery | 59 DKK | 1–3 business days |
Sweden
Orders to Sweden are delivered via PostNord.
| PostNord | Price | Delivery time |
|---|---|---|
| Pickup point | 78 SEK | 1–3 business days |
| Home delivery | 99 SEK | 1–3 business days |
Norway
Orders to Norway are delivered via PostNord.
| PostNord | Price | Delivery time |
|---|---|---|
| Pickup point | 80 NOK | 2–4 business days |
| Home delivery | 110 NOK | 2–4 business days |
All prices include Norwegian VAT (MVA). UMG Shop is registered under Norway's VOEC scheme (Simplified Registration for VAT on E-Commerce) — no additional import fees or duties will be charged at delivery. For single items valued above NOK 3,000 or items excluded from the VOEC scheme, standard import procedures apply, including VAT, duties, and customs clearance fees.
Finland
Orders to Finland are delivered via PostNord.
| PostNord | Price | Delivery time |
|---|---|---|
| Pickup point | 7.50 EUR | 1–3 business days |
| Home delivery | 9.50 EUR | 1–3 business days |
Europe
European orders are delivered via GLS (standard) and UPS (express).
| Country | GLS Standard (1–4 business days) | UPS Express (1–2 business days) |
|---|---|---|
| Austria | 10 EUR | 20 EUR |
| Belgium | 10 EUR | 20 EUR |
| Croatia | 10 EUR | 20 EUR |
| Czech Republic | 10 EUR | 20 EUR |
| France | 10 EUR | 20 EUR |
| Germany | 10 EUR | 20 EUR |
| Greece | 10 EUR | 20 EUR |
| Hungary | 10 EUR | 20 EUR |
| Iceland | N/A | 20 EUR |
| Ireland | 10 EUR | 20 EUR |
| Italy | 10 EUR | 20 EUR |
| Latvia | 10 EUR | 20 EUR |
| Lithuania | 10 EUR | 20 EUR |
| Luxembourg | 10 EUR | 20 EUR |
| Netherlands | 10 EUR | 20 EUR |
| Poland | 10 EUR | 20 EUR |
| Portugal | 10 EUR | 20 EUR |
| Romania | N/A | 20 EUR |
| Slovakia | 10 EUR | 20 EUR |
| Slovenia | 10 EUR | 20 EUR |
| Spain | 10 EUR | 20 EUR |
| Switzerland | 10 EUR | 20 EUR |
United Kingdom
Orders to the UK are delivered via UPS, FedEx, and DHL.
| Carrier | Price | Delivery time |
|---|---|---|
| UPS Home Delivery | 14 GBP | 2–5 business days |
| FedEx Home Delivery | 14 GBP | 2–5 business days |
| DHL Express | 20 GBP | 1–4 business days |
North America
Orders to the US and Canada are delivered via FedEx and DHL.
| Carrier | Price | Delivery time |
|---|---|---|
| FedEx Home Delivery | 20 USD | 2–5 business days |
| DHL Express | 28 USD | 1–4 business days |
Rest of the World
| Carrier | Price | Delivery time |
|---|---|---|
| DHL Express | 25 EUR | 2–5 business days |
All delivery times are estimated from the date of dispatch, not the date of purchase. Shipping rates are subject to change.
We don't replace standard CD or DVD cases damaged in transit, unless the packaging is a special format (such as digipacks) that can't be easily replaced. Damage that occurs during shipping is the responsibility of the carrier.